MULTIPLE CHANNELS
Sales Network
Nearly 2,000 strong, Grainger's professional sales team is made up of well trained, highly motivated professionals. Working in the field and in numerous company locations, they call on and counsel the company's growing base of commercial, industrial, government and small-business customers.
Branch Network
With more than 600 branches, 400+ in the U.S.-- customers can go to their local Grainger location to pick up their order the same day or have it shipped directly to them. Knowledgeable customer service associates at branches nationwide also assist customers via telephone and fax.
Grainger.com
Grainger's e-commerce solution - gives customers access to more than 700,000 products online and have them shipped directly to them or pick them up at one of our 400+ U.S. locations. Grainger.com was the first transaction capable web site in the industry and achieved 1.8 billion in eCommerce annual sales in 2010.
The Grainger Catalog
An icon in the industry for more than 80 years, the 2010 catalog offers customers a resource with more than 307,000 facilities maintenance products.